OUR REFUNDS POLICY
1 If you return a Product to us:
(a) because you have cancelled the Contract between us within the fourteen-day cooling-off period (see clause 5.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us.
(b) for any other reason (for instance, because you have notified us in accordance with clause 20 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
1.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
2. MONTHLY SUBSCRIPTION
2.1 The provisions of this condition 3 shall only apply to a Member that applies for a Monthly Subscription Membership by monthly direct debit, standing order or debit or credit card.
2.2 Any Member, who is purchasing classes by Subscription, shall be entitled to participate in an unlimited number of classes at the Studios until their Subscription terminates and any such Member will forfeit their membership if they fall behind in payment for more than 30 days. Such Member shall remain liable for any outstanding payments.
2.3 A Member who is purchasing classes by Subscription may, at the discretion of HYS, suspend their membership for a period of up to 3 months. An administration fee of £15 per suspension or change will be payable. This fee may be waived, on presentation of a doctor's note, for health-related reasons or injury.
2.4 Subscription fees must be paid in accordance with these Terms and Conditions irrespective of whether or not the Member uses the Studios’ facilities.
2.5 Subscription fees may be increased at HYS’s discretion. Members shall be given at least 10 working days’ notice of any increase in Subscription fees.
2.6 Any Member that is purchasing classes by Subscription agrees that they cannot cancel their Subscription before the expiry of any Minimum Subscription Period.
2.7 Subject to condition 3.6 and any right of HYS to cancel or suspend the Subscription, the Subscription will continue indefinitely unless and until a Member cancels their Monthly Subscription by written request to HBY, giving at least one clear calendar months’ notice before the next scheduled payment date. No refunds or partial refunds shall be given to Members in respect of any Subscription fees that have been paid or are due to be paid prior to such date.
2.8 If a Member does not pay their Subscription for the Minimum Subscription Period (or cancels their Subscription during the Minimum Subscription Period) then the Member is liable in full for any outstanding Subscriptions in respect of the Minimum Subscription Period.
2.9 Members agree and acknowledge that by agreeing to any Minimum Subscription Period, they are being given preferential rates by HYS and therefore it is fair and reasonable that the Member is liable for any payments referred to in condition 3.7 above.
2.10 It is the responsibility of the Member to cancel any direct debit or standing order with his bank on termination of his Subscription. HYS cannot be held liable for any payments processed due to the failure of a Member to cancel a direct debit or standing order.
2.11 Members who do not wish to accept a change proposed by HYS to any Subscription fees may cancel their Subscription by giving notice to HBY in accordance with condition 3.7. The Member giving notice must continue to pay subscriptions at the rate current immediately prior to any proposed increase until the end of such notice period (or in the case of a Member whose Minimum Subscription Period has not ended until the end of such period).
3.12 If the Subscription is paid by debit or credit card (or any Subscription fees remain outstanding beyond the due date) the Member unconditionally and irrevocably authorises HYS to debit any credit or debit card provided by the Member with the monthly Subscription fee (or any outstanding fees) without notice to the Member.