PH: 0203 457 8837
HOT YOGA SOUTH TERMS & CONDITIONS
1. These terms
1.1. What these terms cover. These are the terms and conditions on which govern your membership with us.
1.2. Why you should read them. Please read these terms carefully before you submit your membership request to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
2.1. Who we are. We are Robsy5 Limited a company registered in England and Wales trading as Hot Yoga South. Our company registration number is 08477189 and our registered office is at The Old School Room, The Annex, 346 Loughborough Road, Leicester, England, LE4 5PJ.
2.2. How to contact us. You can contact us by telephoning our consumer service team at 01273 420279 (for our Brighton centre) or 0203 457 8837 (for our Balham centre). You can write to us at brighton@hotyogasouth.com (for our Brighton centre) or balham@hotyogasouth.com (for our Balham centre).
2.3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your customer profile page.
2.4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. Our contract with you
3.1. How we will accept your membership request. Our acceptance of your membership application will take place when we confirm to you that your membership application has been accepted and that we are able to provide you with the services, at which point a contract will come into existence between you and us.
3.2. If we cannot accept your membership request. If we are unable to accept your membership application, we will inform you of this and will not charge you for the services. This might be because of things such as but not limited to, unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the services.
3.3. Your membership number. If your application is accepted in accordance with clause 3.1, we will notify you of your assigned membership number. It will help us if you can tell us the membership number whenever you contact us about your membership.
4. Your rights to make changes
4.1. If you wish to make a changes to your membership please contact us. We will let you know if the change is possible, although we are under no obligation to accept your request. If it is possible we will let you know about any changes to the price of the services, their timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
5. Our rights to make changes
5.1. Minor changes to the services. We may change the availability of the services, including temporary closures and temporary suspensions of memberships, to reflect changes in relevant laws and regulatory requirements which may result in matters such as renovation or maintenance works to ensure compliance with laws and regulation (for example, relating to health and safety) and/or to implement minor technical adjustments.
5.2. More significant changes to the services and these terms. In addition, we may make the following changes to the services, but if we do so we will notify you and you may then contact us to end the contract and receive a full refund relating only to the period in which your membership maybe affected before the changes take effect:
(a) Permanent cancellation of all our classes at the club which your membership is based; or
(b) Closure of the club at which your membership is based.
6. Membership
6.1. When the membership will start. Your membership will start from the date we accept your application for the time period or number of classes as set out in the confirmation of your application and in accordance with these terms.
6.2. We are not responsible for delays outside our control. If your membership is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end the contract and receive a credit for such period which your membership was affected.
6.3. What will happen if you do not provide required information to us. We will need certain information from you so that we can grant you membership, for example, your date of birth, contact details (including emergency contact details), and information relating to any medical condition or health concern which we ought reasonably to know about in consideration of the activities to be undertaken as part of your membership, including undertaking strenuous exercise in rooms in which the temperature is intentionally increased. You will be requested to provide this information on application for your membership. If you do not, provide us with this information, or you provide us with incomplete or incorrect information, we may either not accept your application, or if the application has already been accepted in accordance with clause 3.1, we may end the contract (see clause 8.1) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result.
6.4. Your rights if we suspend your membership. We will contact you in advance to tell you if we will be suspending your membership, unless the problem is urgent or an emergency. If we have to suspend your membership for longer than 96 hours in any 30 day period we will adjust the price so that you do not pay for services while they are suspended. You may contact us to end the contract if we suspend the services, or tell you we are going to suspend them, in each case for a period of more than 7 days in any 30 day period.
6.5. We may also suspend your membership if you do not pay. Memberships are paid for in advance. If you do not pay us for your membership when you are supposed to (see clause 10) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend your membership until you have paid us the outstanding amounts. We will contact you to tell you we are suspending your membership. We will not charge you for the membership during the period for which they are suspended. As well as suspending your membership we can also charge you interest on your overdue payments (see clause 10.4). Suspension does not affect our right to recover any unpaid amount, including in relation to fixed period membership contracts.
7. How we may use your personal information
7.1. How we may use your personal information. We will only use your personal information as set out in our Privacy Policy. You can find our Privacy Policy on our website by clicking here.
8. Your rights to end the contract
8.1. What happens if you have good reason for ending the contract. If you are ending the contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any services which have not been provided or have not been properly provided. The relevant reasons are:
(a) we have told you about an upcoming change to the services or these terms which you do not agree to (see clause 5.2);
(b) we have told you about an error in the price or description of the membership or services you have requested and you do not wish to proceed;
(c) there is a risk the services may be significantly delayed because of events outside our control;
(d) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or (e) you have a legal right to end the contract because of something we have done wrong.
8.2. When does your contract end?
(a) If you have purchased a package of classes (for example, 10 class package) this will expire on the annual anniversary beginning on the date these packages were purchased and you cannot carry forward any unused classes or obtain a refund for any classes you have not redeemed; OR
(b) If your membership is for a fixed period of time, such as a week or a month, your membership will come to an end when that period expires; or
(c) If your membership is an on-going monthly membership, your membership will continue until you give us notice by completing the online cancellation form available at hotyogasouth.com. Once we have received your cancellation form, your membership will continue until the month after the month in which you give us notice. For example, if you give us notice on 28th March and your monthly payment is on the 1st of each month, your membership would continue until the end of April.
8.3. Exercising your right to change your mind. You have the right to cancel your membership for any reason within 14 days from the day this contract starts. You will be entitled to a refund for any unused services under this contract. For example, if you have purchased ten classes but cancel after using five of those classes, we shall refund an apportioned amount to reflect the five unused classes. We shall also be entitled to charge a cancellation fee to cover our reasonable costs incurred in cancelling this contract.
9. Our rights to end the contract
9.1. We may end the contract if you break it. We may end the contract at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due; or
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to grant or continue to grant your membership, for example, your payment or contact details, or you provide us with false information which affected our decision to grant you membership; or
(c) if you commit a serious or a series of minor breaches of this agreement or the club’s rules of membership and the breach, if capable of remedy, is not remedied within 7 days of receipt of notification from us (howsoever notified); or
(d) we are of the reasonable opinion that there is a risk to your health or wellbeing or you pose a risk or discomfort to our team or other members.
9.2. You must compensate us if you break the contract. If we end the contract in the situations under clause 8.1, we shall refund membership fees in so far as they relate to the unused period of your membership beginning on the date the membership is terminated but we may deduct our reasonable net costs and expenses incurred by ending the contract.. We may stop providing the services. We may write to you to let you know that we are going to stop providing the services. We will try to let you know at least 24 hours in advance of our stopping the services.
10. Legal Rights
10.1. Summary of your legal rights. See the box below for a summary of your key legal rights in relation to the services. Nothing in these terms will affect your legal rights.
11. Price and payment
11.1. Where to find the price for the different levels of membership. The price of the services (which includes VAT) will be the price set out in our price list in force at the date of you joining unless we have agreed another price in writing. We take all reasonable care to ensure that the prices advised to you are correct. However please see clause 10.2 for what happens if we discover an error in the price of the services at the time of your membership request. Summary of your key legal rights Nothing in these terms will affect your legal rights. This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. The Consumer Rights Act 2015 says: • you can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't remedy the issue.
11.2. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the levels of membership may be incorrectly priced. We will normally check prices before accepting your application so that, where the memberships correct price at your membership request date is less than our stated price at your membership request date, we will charge the lower amount. If the memberships correct price at your membership request date is higher than the price stated in our price list, we will contact you for your instructions before we accept your membership request. If we accept and process your membership request where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and not permit membership.
11.3. When you must pay and how you must pay. All membership fees are payable in advance. Payment for one-off fixed term memberships and day passes can be made with a debit or credit card or cash. Periodical memberships with a minimum term will be payable by Switch to be taken each month.
11.4. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Lloyds Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
11.5. What to do if you think a payment is wrong. If you think a payment made to us is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
12. Our responsibility for loss or damage suffered by you
12.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, you expressly made us aware of certain issues in your application.
12.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services including the right to receive services which are as described and supplied with reasonable skill and care.
12.3. We are not liable for business losses. We only supply the services for domestic and private use. If you use the services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13. How we may use your personal information
13.1. How we will use your personal information. We will use the personal information you provide to us to:
(a) provide the services;
(b) process your payment for such services; and
(c) if you agreed to this during the membership application process, to inform you about similar products/services that we provide, but you may stop receiving these communications at any time by contacting us.
13.2. We may pass your personal information to credit reference agencies. Where we extend credit to you for the services we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.
13.3. We will only give your personal information to third parties where the law either requires or allows us to do so.
14. Other important terms
14.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this.
14.2. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
14.3. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.4. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, we can still require you to make the payment at a later date.
14.5. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts.
14.6. Property and belongings.
(a) If applicable, we can remove the contents from any locker used overnight which has not been paid for. You can claim the contents we have removed, from the club reception for up to four weeks after removal. After this time, we will not be responsible for any contents we remove from the locker;
(b) As a member you agree to comply with the rules of membership which may be displayed prominently in our club from time to time and relate to opening hours, use of the facilities and your conduct. We may (unless stated elsewhere in this agreement) make reasonable changes to these rules at any time provided we give you advance notice of the changes
ROBSY5 LTD PRIVACY POLICY
HOT YOGA SOUTH is a brand and trading style owned wholly by Robsy5 Ltd, a company registered in England & Wales, registration number 08477189. Robsy5 Ltd respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
This privacy policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy.
- IMPORTANT INFORMATION AND WHO WE ARE
- THE DATA WE COLLECT ABOUT YOU
- HOW IS YOUR PERSONAL DATA COLLECTED?
- HOW WE USE YOUR PERSONAL DATA
- DISCLOSURES OF YOUR PERSONAL DATA
- INTERNATIONAL TRANSFERS
- DATA SECURITY
- DATA RETENTION
- YOUR LEGAL RIGHTS
- GLOSSARY
Purpose of this privacy policy
This privacy policy aims to give you information on how we collect and process your personal data through your use of our website, including any data you may provide through our website, or when you sign up to our newsletter, join our club or purchase a product or service or take part in a competition or make an enquiry to us for information about services.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
Controller
Robsy5 Ltd is the controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy policy).
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
Contact details
If you have any questions about this privacy policy or our privacy practices, please contact our DPO in the following ways:
Full name of legal entity: Robsy5 Ltd
Email address: balham@hotyogasouth.com
Postal address: Unit 5 Hildreth, St Mews, Balham, SW12 9RZ
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk/). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Health Data, includes information about your health, for example this may include contact details of your GP, any relevant illnesses that may affect your ability to receive our services and to ensure you are safe whilst using our services (please see Special Categories of Personal Data).
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We may collect Special Categories of Personal Data about you (this includes details about your health, and genetic and biometric data). Where we do seek to collect such data from you we will always seek your explicit consent and such data will be held in accordance with this privacy policy.
We do not collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
- Direct interactions. You may give us your Identity, Contact, Health Data and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our products or services;
- create an account on our website;
- subscribe to our services or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us feedback or contact us.
- Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy http://hotyogasouth.com/cookie-policy for further details.
- Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
- Technical Data from the following parties:
- analytics providers such as Google based outside the EU;
- advertising networks such as Facebook based inside or outside the EU; and
- search information providers based inside or outside the EU.
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Mindbodyonline based outside the EU.
- Identity and Contact Data from data brokers or aggregators such as Mindbodyonline.
- Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
Click here to find out more about the types of lawful basis that we will rely on to process your personal data.
Generally, unless we tell you otherwise, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
|
Purpose/Activity |
Type of data |
Lawful basis for processing including basis of legitimate interest |
|
To register you as a new customer |
(a) Identity (b) Contact (c) Health |
Performance of a contract with you |
|
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us |
(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications (f) Health |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
|
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey |
(a) Identity (b) Contact (c) Profile (d) Marketing and Communications
|
(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
|
To enable you to partake in a prize draw, competition or complete a survey |
(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) |
|
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
(a) Identity (b) Contact (c) Technical (d) Health |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
|
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical |
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
|
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences |
(a) Technical (b) Usage |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
|
To make suggestions and recommendations to you about goods or services that may be of interest to you |
(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications |
Necessary for our legitimate interests (to develop our products/services and grow our business) |
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see http://hotyogasouth.com/cookie-policy
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may share your personal data with the parties set out below for the purposes set out in the table above.
- External Third Parties as set out in the Glossary.
- Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We may work with external third parties are based outside the European Economic Area (EEA) and so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers.
In some circumstances you can ask us to delete your data: see your legal rights below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
EXTERNAL THIRD PARTIES
- Service providers acting as processors based in the UK, EEA, and USA who provide IT and system administration services.
- HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data's accuracy.
- Where our use of the data is unlawful but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Cookie Policy
This site may use following types of cookies:
1. Strictly necessary cookies
These are cookies that are strictly necessary for the operation of the Site and without them the Site would not function, or would not work optimally. These cookies cannot be disabled.
2. Functionality cookies
These are cookies used to enhance the functional purposes of the Site and ensure a more personalized browsing experience. For example, these may be cookies that remember the content you previously viewed on the Site or the email address and password you provided when registering during an earlier visit to this Site. The use of functional cookies enables us to offer content tailored to your interests and save you the time of having to re-register and re-enter information when revisiting the Site.
3. Performance cookies
These are cookies that allow our site to collect information about your use of our Site and to understand your needs, in order to enhance the content of our Site, adapt the Site to your wishes, and make the Site more user-friendly. For instance, there is a cookie that counts the number of unique visitors, and a cookie that keeps track of the most popular pages. This Site requests performance cookies for use by Google Analytics, an external performance monitoring service. We do not allow this provider to use or share these cookie figures, they are for our own use.
4. Third party cookies
These are cookies that are placed by third parties and used to tailor advertisements or social media content. This Site uses cookies which, based on the pages visitors consult on this Site, keeps a tally of the products or services visitors may be interested in. Through these cookies and with the tools of the Google advertising network (Google AdWords, Google Analytics and the Google Display Network), we can show you ads on other websites that are part of Google’s advertising network for products and services you may be interested in. This technique is called "remarketing". These cookies do not contain any personal data.
5. Embedded content and flash cookies
These are active links that point to other websites (for instance active links to pages from YouTube, FaceBook, Twitter, Instagram...). While visiting these external sites they may also create cookies. For more information, we recommends to check the Privacy Policy of these specific websites.
Web videos may also present flash cookies, which are stored in your Adobe Flash Player rather than your browser, and control player preferences. The Adobe website has comprehensive information on how to manage Flash cookies.
Managing cookies
You may change your cookie settings at any time (such as asking to be notified when cookies are sent to your computers, or refusing cookies) by altering your Internet browser settings. On the following websites, you will find the procedure for refusing and removing cookies on the most popular browsers:
Internet Explorer: http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-9
Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB&hlrm=nl
Firefox: http://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?s=cookies&r=5&as=s
Safari: https://support.apple.com/kb/PH19214?viewlocale=en_US&locale=en_GB
When you disable cookies, it should be remembered that you may be unable to use certain parts of the Site for which registration or information gathering is required.
Managing third party cookies
If you do not wish to receive any ads based on your surfing behavior and the remarketing cookies, such as those of Google, you can change the settings of the Google Ads Preference Manager when visiting https://support.google.com/analytics/answer/6004245?hl=en. and https://www.google.com/settings/u/0/ads/authenticated.
Robsy5 Ltd - Reg nu 08477189 England and Wales
C/O SRL Accountancy and Payroll Services Ltd
Office E2 Leicester Business Centre
111 Ross Walk, Leicester LE4 5HH
United Kingdom
© 2021 Hot Yoga South Balham, All Rights Reserved.